Last updated: August 26, 2026
We help with account access, technical problems, purchases and subscriptions, safety reports, privacy requests, and general questions about komo (Discover, Studio, Plaza, profile, and messaging features).
Email: sisilia.saleh09@gmail.com
Typical response time: Within a few business days. Volume and complexity may affect timing.
Who charges you. In-app purchases and subscriptions for komo are billed by Apple (App Store). Your receipt and payment method are managed in your Apple ID account.
Subscription auto-renew. Payment is charged to your Apple ID account at confirmation. A subscription automatically renews unless you turn off auto-renew at least 24 hours before the end of the current billing period. Your account may be charged for renewal within 24 hours prior to the end of the current period. You can manage or cancel subscriptions in Settings → Subscriptions on your iPhone (or in your App Store account settings).
Restore purchases. If you previously bought a komo VIP subscription and access is missing, open the VIP screen in the app and tap Restore purchases. Restoration uses the same Apple ID used for the original purchase and is subject to Apple's eligibility rules. Coins are consumable in-app items and generally cannot be restored after use.
Refunds. Refund eligibility and processing are decided by Apple under its policies (e.g. "Report a Problem" in your purchase history). We cannot guarantee a refund from the App Store on your behalf.
When to email us. Contact sisilia.saleh09@gmail.com if paid features do not unlock after a successful charge, if you need help linking a purchase to your komo account, or if you have a billing question after Apple confirms payment. Include:
Cancel a subscription. Turn off auto-renew in Settings → Subscriptions on your iPhone. Uninstalling the app does not automatically cancel a subscription.
To resolve issues faster, please include where relevant:
For threats, harassment, illegal content, or imminent danger, put URGENT in the subject line and describe what happened. Use in-app Report and Block on profiles, chats, or posts where available. If someone is in immediate danger, contact local emergency services.
For access, correction, deletion, or other privacy rights, email sisilia.saleh09@gmail.com with "Privacy request" in the subject. See our Privacy Policy for details. Account deletion may also be available in the app under Settings where supported.
For copyright or other IP notices, or legal process, contact sisilia.saleh09@gmail.com with sufficient detail for us to evaluate your message. General terms are in our Terms of Service and EULA.
Use Settings and any built-in help or legal links to open the latest Privacy Policy, Terms of Service, and End User License Agreement. Features and menus may vary by app version.
All support channels above: sisilia.saleh09@gmail.com